Privacy Policy
PRIVACY POLICY
Effective Date: September 30, 2026
Pawtrait Pet Bakery (“Pawtrait,” “we,” “our,” or “us”) respects your privacy and wants you to understand how information is collected, used, and protected when you visit pawtraitbakery.com, contact us, or submit an inquiry for one of our products.
This Privacy Policy explains the types of information we may collect, why we collect it, and the choices available to you.
1. Information We Collect
We may collect information that you voluntarily provide when you contact us or submit an inquiry through our website.
This may include:
Your name
Email address
Phone number, if provided
Your pet’s name
Whether your pet is a dog or cat
Celebration or requested order date
Cake style or product preferences
Dietary needs, sensitivities, or ingredient preferences you provide about your pet
Messages, design requests, or other information submitted through our forms
Photos you upload of your pet
Delivery information if needed to fulfill an order
Please avoid submitting personal information about people that is not necessary for us to fulfill your request.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through cookies, analytics tools, hosting providers, or similar technologies.
This information may include:
IP address
Browser type
Device type
Operating system
Pages viewed
Referring website
Approximate geographic location
Date and time of website activity
Interactions with our website
We may use this information to understand how visitors use our website, improve performance, troubleshoot issues, and improve our marketing.
3. How We Use Your Information
We may use the information we collect to:
Respond to inquiries
Review custom cake and treat requests
Communicate with you about an order
Create and personalize requested products
Coordinate delivery or fulfillment
Answer customer service questions
Improve our website and services
Understand website traffic and usage
Prevent fraud, misuse, or security issues
Comply with legal and regulatory obligations
Send marketing communications when you have chosen to receive them
We do not use pet dietary information for medical purposes, and information you provide about your pet should not be considered veterinary or medical information.
4. Pet Photos and Other Uploaded Content
You may choose to send us photographs of your pet so that we can create a custom Pawtrait product.
We use submitted photographs primarily to evaluate, design, and fulfill your request.
Please only upload photographs that you have the right to provide to us.
We will not treat photographs submitted through an order inquiry as permission to use those photographs publicly for advertising, social media, or promotional purposes unless separate permission has been obtained where required.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, and measure website performance.
Some cookies may be placed by third-party service providers that help operate or analyze the website.
Depending on your browser and location, you may be able to block or delete cookies through your browser settings or through privacy controls made available on the website.
Blocking certain cookies may affect how parts of the website function.
6. Analytics and Third-Party Services
We may use third-party companies to help us operate our website and business.
These providers may include services for:
Website hosting
Website analytics
Contact forms
Email communications
File or photo uploads
Payment processing
Delivery or fulfillment
Website security
These providers may process information on our behalf according to their own privacy policies and contractual obligations.
If payment is made through a third-party payment processor, payment card information may be collected directly by that provider rather than by Pawtrait. We may receive information confirming the transaction without receiving your complete card information.
7. How We Share Information
We may share personal information when reasonably necessary to operate our business, including with service providers that help us deliver our services.
We may also disclose information:
When required by law
To comply with a legal process
To protect the rights, safety, or property of Pawtrait, our customers, or others
In connection with a merger, sale, financing, acquisition, or transfer of all or part of our business
We do not sell personal information for money.
If our practices regarding the sale or sharing of personal information change, this Privacy Policy will be updated as required by applicable law.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, complying with legal obligations, and protecting our business.
Retention periods may vary depending on the type of information and why it was collected.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.
10. Your Privacy Choices
You may contact us to request that we:
Provide information about personal information we maintain about you
Correct inaccurate personal information
Delete personal information, subject to applicable exceptions
Stop sending you marketing emails
Answer questions about how your information is used
To make a privacy request, contact us at:
We may need to verify your identity before completing certain requests.
11. California Privacy Rights
California residents may have additional privacy rights under California law.
Depending on which laws apply to Pawtrait and your relationship with us, these rights may include the right to:
Know what categories and specific pieces of personal information are collected
Know the sources and purposes for which information is collected
Request deletion of personal information, subject to exceptions
Request correction of inaccurate personal information
Opt out of certain sales or sharing of personal information
Limit certain uses of sensitive personal information where applicable
Exercise privacy rights without receiving discriminatory treatment
The California Attorney General describes these rights and notes that applicable businesses must explain how consumers can exercise them in their privacy policies. California Attorney General's Office
You may submit a privacy request by emailing:
Pawtrait will respond to applicable privacy requests in accordance with the requirements of California law.
Do Not Track and Privacy Signals
Browsers and devices may provide “Do Not Track” or similar privacy signals.
Because there is not a single universally adopted standard for traditional Do Not Track signals, our website may not respond to all such signals.
Where required by applicable California law, we will honor legally recognized opt-out preference signals, such as the Global Privacy Control, when those requirements apply to our data practices. California guidance specifically addresses disclosure of tracking practices and browser-based privacy choices. California Attorney General's Office
12. Children’s Privacy
Pawtrait’s website and services are not directed toward children under 13.
We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
13. Third-Party Links
Our website may contain links to third-party websites or social media platforms, including Instagram and TikTok.
Pawtrait is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or legal obligations.
When we make changes, we will update the effective date at the top of this page.
We encourage visitors to review this Privacy Policy periodically.
15. Contact Us
If you have questions about this Privacy Policy or how Pawtrait handles personal information, please contact:
Pawtrait Pet Bakery
Los Angeles, California
Email: info@pawtraitbakery.com
Website: pawtraitbakery.com